- Which all sports are covered on GW Platform?
Ans: Users can book Cricket & Football grounds/turfs, Badminton & Volleyball Courts, Cricket practice nets and box cricket turfs (usually played on football turfs). We are coming up with other popular sports in India and will keep this section updated. - What is the booking date window? E.g. Can I book the slot one month in advance?
Ans: Booking can be made up to 21 days in advance and. E.g. if today’s date is 1st Jan you can make a booking for the date range 1st Jan to 21st Jan. Same day booking can be made up to half an hour prior to match time. - I need a ground for tournament/event/bulk booking?
Ans: We request you to write to us at contact@gwsportsapp.in or on our whatsapp only no. 9581069174, mentioning your preferred Sports, location/Venue & dates. Also lit about the event e.g. expected turn out and any if F&B is planned. Our representative will reach out to you with such an inquiry. -
What all payment methods are there?
Ans: In our platform there are three methods of payment:- Online Payment: Where you pay 100% of the slot price online at the time of booking.
- Cash on Ground: Where users pay 10-50% of the slot price online and balance on the match day in cash/UPI at the venue.
- Pay after Play: Where users don’t pay any amount online and 100% payment is done on match day at the venue. (For GW Pro Users Only)
- How do I get booking confirmation after payment?
Ans: After successful payment a booking confirmation e-mail and message is sent to your registered e-mail id and mobile no. with details of sports venue and booked slot. For some specific venues the booking confirmation will be sent only after booking acceptance from the venue manager, which can take between 0-30 mins on the best effort basis, after successful payment. -
What is the process of cancellation?
Ans:- For registered User: Can cancel the booking in my booking section of the mobile app only.
- For guest User: You will have to download the mobile app using the same no. used at the time of booking the slot or leave your cancellation request to our whatsapp only no. 9581069174. Whatsapp chat support is available only during working hours (10 am to 6 pm) on weekdays. Regarding refunds kindly refer to our terms and conditions (Sports venue aggregation) page.
- It’s been many days since I cancelled my booking, but my refund has not been credited in my source account ?
Ans: Generally it takes 0-7 days for a refund to reflect in your source account. Alternatively you can check the exact status of refund from the link below by mentioning your mobile no. or payment id. (received on your email) https://razorpay.com/support/#request - We could not play due to rain/unplayable conditions. How can I get a refund for my advance amount?
Ans: We generally get this information from venue owners within 0-3 days of cancelled match day, in such cases your advance amount will be refunded in GW wallet automatically. To get a refund in the source account you can message us on our whatsapp chat support no. 9581069174, mentioning booking id/slot details and your preferred mode of refund is Source Account. Please note the refund in the source account will attract PG charges and may take 0-7 days to reflect in your source account. GW wallet refund will be instant without any charges, which can be used for future bookings. - What happens In case of No Show or Last minute cancellation? E.g. I/we could not turn up on match day due to unavoidable circumstances.
Ans: This is the last thing the venue manager expects from teams/players hence please avoid this situation. In such a case ideally inform the venue manager by calling. However since it is a serious issue, our team keeps a track on such instances and following steps may be taken. For GW Pro Users: the Pro account benefit will be withdrawn with immediate effect. For Registered & Guest user: Your account/mobile/team profile will be flagged and for future booking payment option Cash on Ground (Only 10-50% payment at the time of booking) will not be available.
- How does Find an Opponent feature work?
This is an App only feature and helps you find an opponent for different sports. Please follow below steps:- Register yourself as Team or Individual (We recommend you should register as team if you are interested in team sports like cricket or football and register as individual otherwise)
- Search for an opponent for your relevant city, sports and date.
- Contact team/players which you find relevant in the search result page. If you don’t find any suitable match, list your request on app.(Individuals/teams will approach you)
- Play a match and after the match rate your opponent. You can rate your opponent by searching him on GW by his mobile no.
- Alternatively you can also create a request for looking for an opponent after booking a slot by selecting looking for the opponent box in your my booking section for that specific slot. A request will be created automatically in the “Connect” section of the mobile app. You can mark it close or open at any point in time before the match timing.
- How to maximize my chance of getting an opponent?
Below are some of the best practice to find an opponent easily.- Post complete and correct information. E.g. profile pic, your name; preferred location etc.
- If you have already booked a venue you are among the favourites.
- Post your request well in advance. E.g. atleast 4-5 days before the match day.
- Always ask your opponent to rate you after the match. A good review always help you find new opponents.
- After posting my request I got an opponent through this section, now how should I stop other people to approach me?
- Once you found your preferred opponent to play with. Always put the “Game On” icon for that particular request in the App, with this interest notification will be stopped.
- How does the Tournament section help a sports enthusiast?
Ans: Tournament section is yet another endeavour of GW to make recreational sports accessible and hassle free for sports enthusiasts. This section seamlessly connects sports enthusiasts to corporate tournament organisers. All upcoming non corporate and corporate sports events happening in the city are listed here. We do a due diligence of organisers at our level and only credible sports event organisers are listed in this section. - Which all types of tournaments are listed in this section?
Ans: We list all amateur events related to sports, fitness, fun & adventure activities happening around you. So whether it is a sports tournament for kids, open age tournament, corporate sports tournaments, Marathons, trekking, Cycling or other adventure activities, we even have virtual tournaments on PS & Xbox. - Can I register for a tournament through GW?
Ans: Yes of course, you can register in all tournaments which are available for registration, by filling up registration form and by paying entry fees on GW using multiple payment options including credit cards, e-wallets and cash. - What if I registered in a tournament and it was postponed or cancelled by the tournament organiser?
Ans: If you have registered in the tournament on our platform we keep you updated with any change in dates and cancellation. Your payment is safe with us in case of cancellation from the organiser's end. - What if I want to cancel my participation?
Ans: In case of cancellation of registration from users end, the refund policy will vary and depend on the tournament organiser’s terms & condition. - What is the significance of the show interest button?
Ans: If you are browsing through any open tournament or corporate tournament and thinks this is of your interest and you would like to know more about this tournament. Just click this button, our team will reach you over phone or e-mail with more details.
